Hi below is my contribution to Qn 2 Part A.
MISINTERPRETATION
A reason as to why John was upset could be due to misinterpretation of George’s intention. This features the communication barrier, perception, which was highlighted earlier. ‘Corporate leaders are matched closely by employees, and the most inane words or gestures are interpreted with great meaning even though they often occur without intention’ (Mc Shane & Travaglione 2005, p.334). Thus, John misinterpreted George’s gesture of sending him to a management skills seminar as a means of conveying to him that his performance was not up to mark. In fact, George was acknowledging his good performance and was considering him for a promotion instead.
NON-VERBAL COMMUNICATION
The impact of non-verbal communication could be another reason why John was upset. George’s facial expressions, body position and other physical gestures probably did not convince John that the message which was being conveyed was a positive one. An individual’s body language and tone of voice plays a large part in conveying meaning (Wood et al. 2004). George’s failure to exhibit positive body language and tone of voice could be the result of John’s negative reaction. [181 words]
A reason as to why John was upset could be due to misinterpretation of George’s intention. This features the communication barrier, perception, which was highlighted earlier. ‘Corporate leaders are matched closely by employees, and the most inane words or gestures are interpreted with great meaning even though they often occur without intention’ (Mc Shane & Travaglione 2005, p.334). Thus, John misinterpreted George’s gesture of sending him to a management skills seminar as a means of conveying to him that his performance was not up to mark. In fact, George was acknowledging his good performance and was considering him for a promotion instead.
NON-VERBAL COMMUNICATION
The impact of non-verbal communication could be another reason why John was upset. George’s facial expressions, body position and other physical gestures probably did not convince John that the message which was being conveyed was a positive one. An individual’s body language and tone of voice plays a large part in conveying meaning (Wood et al. 2004). George’s failure to exhibit positive body language and tone of voice could be the result of John’s negative reaction. [181 words]
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