hey girls. this is my part for qn 2.

PERCEPTIONS

The problem lies in the misperceptions of the employees and management in the organisation. The management is held with high regard by the employees and most of time, they find themselves too intimidated to speak up or offer anything in return to the organisation. Usually, the management will make demands and the employees will just follow accordingly.

SELECTIVE ATTENTION

The perceptual process, which is illustrated in Figure 1, begins when environmental stimuli are received through our senses (McShane and Travaglione, 2005). Because the employees were used to the indifferent treatment from the management, John, was probably apprehensive when George approached him personally to explore the idea of a possible promotion. ‘Difference in perceptions result in different people attaching different meanings to the same stimuli’ (Mullins, 2005).

‘Although largely unconscious, selective attention is also consciously influenced by our anticipation of future events’ (McShane and Travaglione, 2005). Due to their unpleasant encounters in the past, John has perceived George to be indulging a personal grudge while evaluating his performance.

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(figure 1 is done up and will be included in the appendices)